ALWAYS AVAILABLE

24/7/365 EMERGENCY AIR FREIGHT

YOUR CARGO EMERGENCY DOESN'T KEEP OFFICE HOURS. NEITHER DO WE.

True emergency service means being there when you need us most - 3 AM Saturday, Christmas morning, or New Year's Eve. Our dedicated operations center never closes, never sleeps, and never stops working for your time-critical cargo.

REQUEST 24/7 SERVICE CALL NOW - WE'RE ONLINE

YOUR LOCAL TIME

OUR OPERATIONS CENTER

⬤ ONLINE NOW

WHEN EMERGENCIES HAPPEN

WHY 24/7 AVAILABILITY IS CRITICAL

Cargo emergencies don't respect business hours. Production lines fail at midnight. Medical crises happen on weekends. AOG situations occur on holidays. You need a partner who's always ready.

NIGHT OPERATIONS

Production breakdowns don't wait for morning.

Manufacturing facilities run 24/7. When a critical part fails at 2 AM, your production line is hemorrhaging money every minute. Our night shift coordinates with airlines, freight handlers, and customs brokers to get your cargo moving while most freight forwarders are asleep.

Dedicated night shift operations team
Red-eye flight coordination
24-hour customs broker network
Overnight pickup available in major cities

WEEKEND SERVICE

Your weekend emergency is our priority.

Most freight companies operate skeleton crews on weekends. We don't. Our full operations team works Saturdays and Sundays because we know cargo emergencies spike when regular business services are unavailable. Your Saturday morning crisis gets the same urgent response as a Tuesday afternoon.

Full team on duty Saturday & Sunday
Weekend flight connections worldwide
No weekend surcharges or delays
Same response time as weekdays

HOLIDAY COVERAGE

We work when others take time off.

Christmas, New Year's, Thanksgiving - holidays see some of the worst cargo emergencies because regular services shut down. Medical specimens need transport. AOG situations don't pause for celebrations. Our operations team is on duty every single holiday, coordinating with airline partners globally.

Open on all major holidays
Holiday flight network coordination
International holiday differences managed
No holiday surcharges

GLOBAL OPERATIONS

FOLLOW-THE-SUN COVERAGE WORLDWIDE

Our operations center coordinates across all time zones. When it's midnight in New York, it's morning in Dubai and afternoon in Singapore. We track flight schedules and ground operations globally in real-time.

Americas Coverage

North, Central, and South America operations tracked live. EST, CST, MST, PST time zones covered with local ground support.

Europe & Middle East

GMT, CET, EET time zones. Major hubs in London, Frankfurt, Dubai, Istanbul monitored continuously.

Asia-Pacific Region

JST, CST, SGT, AEST time zones. Singapore, Hong Kong, Shanghai, Tokyo, Sydney operations coordinated.

Africa & Indian Ocean

SAST, EAT, CAT time zones. Johannesburg, Cape Town, Nairobi, Lagos hub operations.

Whatever your local time, we're already working on your shipment

BEHIND THE SCENES

INSIDE OUR 24/7 OPERATIONS CENTER

What makes true 24/7 service possible? A dedicated facility, specialized team, and technology that never sleeps.

DEDICATED OPERATIONS FACILITY

Purpose-built 24/7 operations center with redundant power, backup internet, and emergency protocols. Not a call center - a command center for time-critical logistics.

THREE-SHIFT TEAM COVERAGE

Morning shift (6 AM-2 PM), afternoon shift (2 PM-10 PM), night shift (10 PM-6 AM). Seamless handoffs ensure your coordinator always knows your shipment status.

REAL-TIME FLIGHT TRACKING

Live monitoring of 5,000+ daily cargo flights worldwide. We track aircraft positions, delays, and alternative routing options in real-time across all time zones.

GLOBAL PARTNER NETWORK

Direct connections to 200+ cargo airlines, 500+ ground handlers, and customs brokers in 156 countries. We coordinate across time zones while you sleep.

INSTANT ALERT SYSTEMS

Automated notifications for flight delays, customs holds, or delivery issues. Your coordinator responds immediately - night or day - to resolve problems.

REDUNDANT SYSTEMS

Backup power generators, duplicate internet connections, and failover communication systems. If one system fails, another takes over instantly.

REAL 24/7 EMERGENCIES

WHEN CLIENTS CALL AT UNUSUAL HOURS

These aren't testimonials - they're actual emergency scenarios we've handled outside business hours.

2:30 AM SUNDAY

Manufacturing Emergency - Johannesburg

"Production line failure at 2 AM Sunday morning. Called AirCargo911 expecting voicemail. Operations coordinator answered on the second ring, had a replacement part from Germany on a flight by 7 AM. Line back up Monday noon. Downtime: 34 hours instead of 5 days."

Automotive Manufacturer

CHRISTMAS DAY

Medical Emergency - Cape Town

"Christmas morning, critically needed blood samples for a patient. Every freight company we called was closed or said 'try back on the 27th.' AirCargo911 answered immediately, coordinated with airline cargo on holiday skeleton crew, samples delivered same day. That patient is alive today."

Private Hospital

11 PM FRIDAY

AOG Situation - OR Tambo

"Aircraft grounded Friday night, needed avionics part from Singapore. Called AirCargo911 at 11 PM. By midnight they had secured the part, booked it on a red-eye, and coordinated hand-carry courier. Part arrived Saturday afternoon. Plane flew Sunday. Weekend saved."

Regional Airline

COMMON QUESTIONS

24/7 SERVICE FAQ

Do you really answer the phone at 3 AM?

Yes. Our operations center has dedicated staff on duty 24/7/365 - not an answering service or call center. When you call at 3 AM, you speak to an emergency logistics coordinator who can immediately start working on your shipment. Try us - call right now and see.

Is there a night/weekend surcharge?

No hidden night or weekend surcharges. Your rate is based on urgency level, weight, and route - not what time you call. We don't penalize you for having an emergency outside business hours. That's the whole point of 24/7 service.

Can you really arrange pickup at midnight?

In major cities, yes. We coordinate with ground handlers and courier services that operate 24/7. For smaller cities or remote locations, we'll arrange the earliest possible pickup and optimize your routing to minimize delay. Your coordinator will give you exact timing.

What if my emergency happens on Christmas or New Year's?

We're fully operational on all holidays. While airlines run reduced cargo schedules on major holidays, we maintain relationships with carriers that fly cargo year-round. Your coordinator will find available flights and coordinate the entire journey, even on December 25th.

How do you handle different time zones?

Our operations center tracks all major time zones in real-time. We know when it's business hours in Singapore, when customs offices close in Frankfurt, and when cargo flights depart from JFK. Your shipment is coordinated across time zones while considering local business hours at origin, transit, and destination.

What's the fastest you've ever responded to a night emergency?

Our record: 47 minutes from initial call (2:13 AM) to cargo on aircraft (3:00 AM red-eye departure). Manufacturing emergency in Johannesburg needing a part from Germany. Coordinator answered at 2:13 AM, confirmed part availability with supplier by 2:20 AM, secured cargo space on 3:00 AM flight by 2:35 AM, arranged emergency pickup by 2:45 AM. Part delivered same day.

RELATED SERVICES

IT'S - WE'RE ONLINE NOW

24/7/365 operations. Night, weekend, or holiday - we never close.

Your cargo emergency is happening right now. Don't wait for business hours. Our operations team is standing by at this very moment, ready to coordinate your time-critical shipment. Call, WhatsApp, or submit a request - we respond immediately.

CALL - WE'RE ONLINE WHATSAPP 24/7 TEAM

No voicemail. No "we'll call you back Monday." Just immediate response.